When is an aircraft late? Who determines what late is? Can ‘late’ be different for passengers and airlines, airports and support services? Does it matter?
The use of 15 minutes to define what is late has been around for a long time but where does this measure of time come from as it is not an industry standard regulated by any governing body.
In this white paper we look at if 15 minutes is the right measure and if it isn't what would be? How schedules play their part in OTP and connections. Should OTP be the same for short-haul and long-haul flights?
There are so many questions surrounding this topic we have thought them all out and addressed them.