Find out more about leaders in the team who are shaping the future of the business.
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With the world's largest network of air travel data, we provide unprecedented insight into flight data.
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We're proud of our culture and strive towards allowing our people to flourish and realise their potential.
read moreUnderstanding and clear translation of business needs to user requirements, ownership of maximising the value of the product through effective prioritisation and curation of the backlog, and the work of the software development, QA and data teams.
-Analyse, evaluate, maintain and articulate business, system, stakeholder and user requirements
-Apply Agile principals effectively in day to day activities
-Present solutions / prototypes to stakeholders in design phases, collaborate with Product Director / Manager and QA to define acceptance criteria
-Share business domain and technical knowledge across the team to support accurate estimation of scope and resources
-Analyse product data content and data flows to assure quality and to address customer needs
For the technical minded and self-driven Customer Support person who aspires to work for a market leader serving the aviation & travel industries that helps power both the US and world economies, OAG Aviation, has the opportunity for you! Our fast-growing data & analytics company wants you to be our next Customer Support Specialist. As part of our global Customer Success team, you will provide end to end solution centered customer service and support to OAG’s customers.
-As the first point of contact, provide omnichannel support to global customer base by responding to their queries with successful end resolution.
-Prioritize and escalate issues when needed and keep customers informed of progress.
-Diagnose, research and analyze customer issues and requests, flagging any potential problems to ensure they can be mitigated or resolved.
-Identify root cause of customer issue, promptly resolve and successfully implement identified solutions.
-Provide analysis and statistics on customer issues to further support customer queries and business needs.
-Provide analysis and guidance for developing improved case handling and processes.
For the technical minded and self-driven Business Development person who aspires to work for a market leader serving the aviation & travel industries that helps power both the US and world economies, OAG Aviation, has the opportunity for you! Our fast-growing data & analytics company wants you to be our Director of Business Development, Americas. You will be part of our fast-growing Americas Sales Team reporting directly to our Global Sales Director.
