A staggered restart to air travel brings with it fresh set of distribution challenges. Travelers are anxious about flying, schedules and re-schedules, ever-updating arrival, quarantine and destination protocols. Online travel agencies, which rose to the top of the distribution pyramid with the mantra of self-service, are now bracing for the new normal. Travelers will demand even more transparency, consultations, hybrid payment and customer support models. To this effect, OTAs will enhance their use of technology and business intelligence tools and evolve into online travel consultants.
Topics included :-
- Potential of travel bubbles
- Use of BI tools to predict green shoots, demand
- Scope of hybrid sales opportunities
- Role of technology in customer service and support
OAG's Chief Analyst, John Grant and Chetan Kapoor, Co-Founder & Chief Strategy Officer, VIDEC, were joined by guests Dean Wicks, Chief Flights Officer, Wego and Muzzammil Ahussain, EVP - Consumer Travel Unit, Seera Group
OAG's Chief Analyst, John Grant and Chetan Kapoor, Co-Founder & Chief Strategy Officer, VIDEC, were joined by guests Rajeev Kumar, Founder-CEO and Managing Director, Mystifly and Gilles Karlé, Chief of Strategy, Kiwi.com.