The challenge

AvTech’s solutions empower airport operational teams, airlines, and contractors to provide travelers with an exceptional experience. In the complex landscape of airport operations, AvTech enables teams with user-friendly tools to work efficiently, anticipate disruptions, and respond proactively. 

Having a detailed and accurate overview of planned and past flights is key to powering AvTech’s applications. With traveler experience at their heart, they required a reliable feed of real-time data to use in their applications. From passenger assistance and baggage handling to cleaning operations, their time-critical functions needed data they could trust to react quickly and work seamlessly together to avoid flight delays and ensure every journey is seamless. 

They also required a robust API to integrate smoothly into their systems and be capable of delivering real-time insights into flight schedules for resource planning, gate assignments for teams to deploy resources accurately, and status changes to stay updated with active traveler journeys and avoid delays. Operating the state-of-the-art AvTech Connect Platform, AvTech needed a partner offering an equally advanced technical solution to optimize airport ground operations for its clients.

The solution

AvTech partnered with OAG to unlock the most trusted, freshest and highest quality Schedules and Status Data available via Flight Info API.

Powered by RESTful JSON, Flight Info API unlocks powerful near real-time insights, built to scale, grow and seamlessly integrate with systems and applications. With access to the full  spectrum of schedules and status data that OAG holds, Flight Info API enables users to proactively react to disruptions quickly, manage resources efficiently and improve and enhance the traveler experience.

Through Flight Info API, AvTech gains access to up-to-date Global Flight Schedules data, refreshed every 15 minutes for maximum accuracy. With over 400,000 flight schedule changes a  day, Schedules Data provides a consistent global overview of what’s planned to happen and when. With key data points including core flight schedule data, carrier, O&D, date and time,  operating and marketing flights, and more, Schedules Data delivers reliable, accurate, and comprehensive insights. Configurable by airline, geographic location (ie. Airport, country,  region), and the ability to combine configurations, Schedules Data provides a powerful and versatile overview of the aviation landscape.

Status Data via Flight Info API offers near real-time insights and spans from 48h before departure time until 24h after departure, allowing AvTech’s users to adapt confidently to flight  changes as they happen on the ground and in the skies. Surfacing data points including estimated and actual times for both gates and runway, flight delays, cancelations, diversions and recovery, and more. Configurable by airline and airport, Status Data’s global reach elevates analysis with the most accurate and up-to-date insights from around the world. With Flight  Status Data, AvTech is enabled to streamline operational processes, react effectively to disruptions, and elevate the traveler experience.

The results

Since implementing Flight Info API, AvTech has instant access to the freshest Schedules and Status Data on the market and can build passenger-centered tools with ease. 

With Flight Info API integration in AvTech’s Cabin View and Baggage apps supports real-time task assignment, resource allocation, and workflow management, resulting in fewer delays in cleaning and baggage handling across US, Canadian, and European operations. After introducing AvTech’s apps, their customers have seen a reduction in flight delays caused by cleaning and baggage functions.

Status Data powers AvTech’s Passenger Assistance app, enabling passenger assistance teams to proactively respond and support travelers with reduced mobility, minimizing delays and  ensuring a smooth journey. If a passenger’s flight is delayed, Status Data powers AvTech’s apps to alert ground teams so they can quickly react, adjust resource schedules to avoid delays, and financial losses, and provide an even better traveler experience. This data-driven efficiency has helped one AvTech customer reduce customer complaints by 50%.

During irregular operations, such as severe weather or major system outages, Status Data keeps ground teams informed, ensuring an uninterrupted and responsive service. With the reliability of Flight Info API, AvTech can maintain seamless operations and continue supporting clients even when their primary data sources from airports or airlines are down.

By seamlessly integrating Schedules and Status Data via Flight Info API with their Passenger Assistance, Baggage, and Cabin View apps, AvTech ensures passengers enjoy a smoother and more efficient journey, leaving every traveler feeling valued and supported.