AvTech Elevates Passenger Assistance and Operational Efficiency with Flight Info API
AvTech'S Story
AvTech is the leading aviation software solutions company for managing time-sensitive workflows within airports. Based in Illinois USA, AvTech is revolutionizing how airports, airlines, and their contractors operate across the USA, Canada, and Europe. Known for their game-changing technical solutions and applications, AvTech enables airport teams to streamline ground operations and create a more seamless traveler experience, supporting over 300 airport and airline operations worldwide.
Running on their technical platform AvTech Connect, AvTech has 3 main apps:
Passenger Assistance
The Passenger Assistance app is built to empower assistance (SSR/PRM) teams with the data they need and to quickly, comfortably, and easily serve travelers with reduced mobility. Passenger Assistance app includes:
• Live feed integration
• Links to airline FIDs and reservation systems
• Automatic resource allocation
Baggage
AvTech’s Baggage app empowers baggage handling teams with the data and tools they need to improve efficiency, proactively react to disruptions, streamline workflows, and improve customer satisfaction. Features include:
• Interactive scanner displays
• Real-time baggage reconciliation
• A full reporting suite surfacing key data points
Cabin View
Cabin View enables cabin cleaning teams to organize effectively to ensure that aircraft are clean, ready for take-off, and always on schedule. With a focus on optimizing productivity, Cabin View’s features include:
• Integrated white-glove auditing
• Timer for the countdown to boarding
• Feed integrated with service schedule engine
The Challenge
AvTech’s solutions empower airport operational teams, airlines and contractors to provide travelers with an exceptional experience. In the complex landscape of airport operations, AvTech enables teams with user-friendly tools to work efficiently, anticipate disruptions, and respond proactively.
Having a detailed and accurate overview of planned and past flights is key to powering AvTech’s applications. With traveler experience at their heart, they required a reliable feed of real-time data to use in their applications. From passenger assistance and baggage handling to cleaning operations, their time-critical functions needed data they could trust to react quickly and work seamlessly together to avoid flight delays and ensure every journey is seamless.
They also required a robust API to integrate smoothly into their systems and be capable of delivering real-time insights into flight schedules for resource planning, gate assignments for teams to deploy resources accurately, and status changes to stay updated with active traveler journeys and avoid delays. Operating the state-of-the-art AvTech Connect Platform, AvTech needed a partner offering an equally advanced technical solution to optimize airport ground operations for its clients.
The Solution
AvTech partnered with OAG to unlock the most trusted, freshest, and highest quality Schedules and Status Data available via Flight Info API.
Powered by RESTful JSON, Flight Info API unlocks powerful near-real-time insights, built to scale, grow and seamlessly integrate with systems and applications. With access to the full spectrum of schedules and status data that OAG holds, Flight Info API enables users to proactively react to disruptions quickly, manage resources efficiently, and improve and enhance the traveler experience.
Through Flight Info API, AvTech gains access to up-to-date Global Flight Schedules Data, refreshed every 15 minutes for maximum accuracy. With over 400,000 flight schedule changes a day, Schedules Data provides a consistent global overview of what’s planned to happen and when. With key data points including core flight schedule data, carrier, O&D, date and time, operating and marketing flights, and more, Schedules Data delivers reliable, accurate, and comprehensive insights. Configurable by airline, geographic location (ie. Airport, country, region), and the ability to combine configurations, Schedules Data provides a powerful and versatile overview of the aviation landscape.
Status Data via Flight Info API offers near real-time insights and spans from 48 hours before departure time until 24 hours after departure, allowing AvTech’s users to adapt confidently to flight changes as they happen on the ground and in the skies. Surfacing data points including estimated and actual times for both gates and runway, flight delays, cancelations, diversions and recovery, and more. Configurable by airline and airport, Status Data’s global reach elevates analysis with the most accurate and up-to-date insights from around the world. With Flight Status Data, AvTech is enabled to streamline operational processes, react effectively to disruptions, and elevate the traveler experience.
The results
Since implementing Flight Info API, AvTech has instant access to the freshest Schedules and Status Data on the market and can build passenger-centered tools with ease.
With Flight Info API integration in AvTech’s Cabin View and Baggage apps supports real-time task assignment, resource allocation, and workflow management, resulting in fewer delays in cleaning and baggage handling across US, Canadian, and European operations. After introducing AvTech’s apps, their customers have seen a reduction in flight delays caused by cleaning and baggage functions.
Status Data powers AvTech’s Passenger Assistance app, enabling passenger assistance teams to proactively respond and support travelers with reduced mobility, minimizing delays and ensuring a smooth journey. If a passenger’s flight is delayed, Status Data powers AvTech’s apps to alert ground teams so they can quickly react, adjust resource schedules to avoid delays, and financial losses, and provide an even better traveler experience. This data-driven efficiency has helped one AvTech customer reduce customer complaints by 50%.
During irregular operations, such as severe weather or major system outages, Status Data keeps ground teams informed, ensuring uninterrupted and responsive service. With the reliability of Flight Info API, AvTech can maintain seamless operations and continue supporting clients even when their primary data sources from airports or airlines are down.
By seamlessly integrating Schedules and Status Data via Flight Info API with their Passenger Assistance, Baggage, and Cabin View apps, AvTech ensures passengers enjoy a smoother and more efficient journey, leaving every traveler feeling valued and supported.
FROM AVTECH
“Working with OAG has been great. They’re very easy to work with, integrating Flight Info API was straightforward and OAG’s data is the best on the market. We’re very satisfied with the relationship, and the data we receive, and we look forward to growing with OAG.”
Adam Klusek, Director, Product Development at AvTech
OAG has the most flexible frequency delivery capability in the market. Its fast and easy to use data solutions and APIs ensure flexible integration and enable technology providers to manage and control their own supply of air travel data – which maximizes efficiency, saves money and creates an unrivalled competitive advantage. OAG’s schedules and flight status data solutions have become the number one choice for technology providers, travel management companies and innovators.