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Data management misteps revealed

When it comes to aggregating and showing current travel information, many airports are still making major mistakes, which have an impact on operations, customer service, IT costs and the end-to-end airport experience. 

Keeping all parties informed and on-schedule, even in the event of delays and cancellations is key to successful operations. In this report, OAG reviews:

  • The five common data management missteps that are having a direct impact on operational efficiency, customer service, customer loyalty

  • The impact airports globally have on moving parts such as passengers, airlines, gate agents, maintenance staff and security everyday