Online Travel Agencies: Cracks in their tracks

In this whitepaper, OAG explores what OTAs are doing to surf through rough tides not only to service air travelers, but also to stay agile and nimble through the potentially weakest period of travel in decades. This analysis is based on interviews, press releases and media statements made by OTAs over the last few weeks.

Covid-19 (coronavirus disease/2019-nCoV) has impacted the airline and the overall travel industry in unprecedented ways. According to OAG, the number of scheduled flights is down 12% year-over-year compared to the third week of March in 2019. Given the force majeure nature of the situation, airlines have decreased capacities, withdrawn from routes, issued free cancellations and refunds to travelers, enacted flexible amendment policies to accommodate itinerary changes. However, these initiatives have also had negative impact on airlines’ operations and the balance sheets.

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