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Luton, 20th April 2017 – Birmingham, Cardiff and Newcastle airports have been awarded a 5-star punctuality rating in a new accreditation programme launched today by the world’s leading air travel intelligence company, OAG.

These UK airports performed better than any in the EMEA region, achieving three of 11 top star ratings, meaning that at least 90 per cent of flights both left and arrived on time. Other 5-star European airports were Paris Beauvais, Dortmund and Minsk.

Safair, Jazerra Airways and Air Baltic were the only three airlines globally to achieve a 5-star rating, all operating out of the EMEA region. Of the 45 airlines to achieve at least a 3-star rating, nearly three quarters (32) were from EMEA, with notable entries from KLM, Qatar Airways and Finnair.

UK-based airlines to achieve three or more stars were Monarch (86.6 percent), Flybe (86.2 percent), Jet2.com (84.8 percent).

John Grant, Senior Analyst at OAG, said: “Today’s travellers need to know they are booking the best options for their travel – whether it’s the right flight departure time for a family holiday or a layover that allows a business meeting in a stopover city – but one thing is universal, the need to connect and arrive on time. Similar to the rigorous systems used to rate hotels, the OAG 5-star OTP programme is designed to recognise consistent on-time performance for the world’s airlines and airports.

“With a heritage in delivering exceptionally high service levels in global aviation, it’s no surprise that UK’s airports and airlines have achieved 5-star ratings. The success of Birmingham, Cardiff and Newcastle is just another example of how the UK’s regional airports continue to deliver world-class service that provide a convenient and valuable connection for passengers in their localities to global destinations.

“Congratulations to all airlines and airports who achieved an OTP star rating. Our hope is that these ratings will give all airports and airlines the opportunity to showcase and promote their punctuality, differentiate against their competitors and continually strive to improve OTP for passengers.”

5-star awards – April 2017 


 Airport  On TIme Performance (OTP)* Rating

Paris Beauvais-Tille (BVA)


Tokushima (TKS)


Kochi (KCZ)


Newcastle (NCL)


Dortmund (DTM)


Birmingham (BHX)


Hilo (ITO)


Minsk International (MSQ)


Cardiff (CWL)


Surabaya (SUB)


Aracaju (AJU)



On-time performance (OTP)* rating



Jazeera Airways


Air Baltic


* Based on 12 months of rolling OTP data

View the full ratings from the OAG’s On-time Performance Star Ratings, April 2017, with a breakdown of 1-5 stars for airline and airports here.

Please see below for the press releases in other regions:

Latin America
Asia Pacific
North America


Notes to editors:

About OAG’s ‘On-time Performance Star Ratings

Awarded twice a year in April and October, and based on 12 months of rolling data, OAG’s ‘On-time Performance Star Ratings’ is a global accreditation programme that recognises exceptional on-time performance across all airports and airlines regardless of size, geographic location or relative relation to their peers.

The ratings aim to be as inclusive as possible reflecting the varied strategies, business models and objectives of the world’s airlines and airports. Therefore we have simple criteria to be eligible for a star – all airlines and airports must have a minimum of 600 operations a month and OAG must receive flight status information for no less than 80% of scheduled flights (*data is required for each month)

Underpinned by the most comprehensive flight status database in the industry, the ratings give the airlines and airports a robust, verified, independent and authentic accreditation they can use externally and internally for positive communication and motivation.


Airport & Airline punctuality








80 – 82.9%




About OAG

OAG is the leading global provider of digital flight information and provides accurate, timely and actionable information and applications across the travel sector to the world’s airlines, airports, government agencies, aircraft manufacturers, consultancies and travel related companies.

OAG has the world’s largest network of air travel data, including the definitive schedules database of more than 900 airlines and over 4,000 airports. With the most extensive flight status information database in the market, OAG handles more than 54 million records of flight status updates per year, processes 1.4 billion requests and continues to deliver in excess of 35 million dynamic flight status updates daily.

For more information, visit: www.oag.com and follow us on Twitter @OAG Aviation

Media contacts:

UK - Emma Jefferies / Joe Hawke
t: 0118 909 0909


USA - Gil Haylon
6t: 17-969-9192

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