Jet2.com only UK airline to be awarded five stars for on-time performance, in global accreditation programme

Luton, 17 October 2017: Jet2.com, the low-cost airline that operates out of nine UK airports, has been awarded a 5-star rating by the world’s leading air travel intelligence company, OAG. With an on-time performance (OTP) of 87.5 per cent of flights running on time, the 5-star ranking represents excellent performance over a rolling 12-month period.

Jet2.com was one of 14 global airlines to achieve a 5-star accreditation and, now defunct airline, Monarch Airlines, was the next most punctual UK airline with a 4-star ranking; ironically, it was the only UK airline to receive a 4-star rating.

British Airways, Virgin Atlantic and easyJet, all received a 3-star rating with between 70 and 80 per cent of flights departing and arriving on time, although British Airways and easyJet operated considerably more flights than Jet2.com and Monarch (see Airlines Table below).

Birmingham, Cardiff and Liverpool airports were all awarded five stars for on-time performance – Birmingham had 90 per cent of flights running on time, and Cardiff 89 per cent.

John Grant, Senior Analyst at OAG, said: “Jet2.com has shown to have a robust on-time performance during some of the busiest travelling months of the year, although there are clearly improvements that UK airlines can make to their punctuality performance over the next six months.

“With the aviation industry going through a turbulent time, there is a lot for the UK airports to be proud of in terms of the speed at which they’re able to get flights on and off the ground. The key for the next 12 months is consistency, as we’ll inevitably see the number of flights in and out of the UK increasing.”

Away from the UK, other European airlines and airports fared well. Six of the EMEA-based carriers that were awarded five stars achieved 88 per cent or better with their on-time performance, while nine out of the 14 global carriers given 5-star ratings all hailed from the EMEA region.

As for the airports, 20 out of the 49 airports awarded 5-star ratings were from the EMEA region, equating to 41 per cent of the total 5-star airports.

Top 5-star awards – October 2017
AIRPORTS:

Airport name	Code	Annual OTP	Operations	Country	Sub region	Star rating
Tokushima	TKS	92.8	8,792	Japan	ASPAC	5*
Kochi	KCZ	91.5	14,603	Japan	ASPAC	5*
Hilo	ITO	91.3	12,898	USA	NAM	5*
Paris Beauvais-Tille	BVA	90.7	22,960	France	EMEA	5*
Birmingham	BHX	90.2	106,295	UK	EMEA	5*
Dortmund	DTM	90	13,029	Germany	EMEA	5*
Santa Cruz de la Palma	SPC	89.9	15,674	Spain	EMEA	5*
Lihue	LIH	89.5	29,940	USA	NAM	5*
Minsk	MSQ	89.5	41,493	Belarus	EMEA	5*
Cardiff	CWL	89.4	15,404	UK	EMEA	5*

AIRLINES:

Airline name	Code	Annual OTP	Operations	Country	Sub region	Star rating
Safair	FA	94.9	13,984	South Africa	EMEA	5*
Binter Canarias	NT	91.1	57,102	Spain	EMEA	5*
TUIfly	X3	90.4	27,229	Germany	EMEA	5*
Air Baltic Corp.	BT	89.9	47,482	Latvia	EMEA	5*
CANARY FLY	PM	89.7	9,930	Spain	EMEA	5*
Mango	JE	87.9	19,172	South Africa	EMEA	5*
LATAM Airlines Ecuador	XL	87.8	10,098	Ecuador	LAM	5*
Hawaiian Airlines	HA	87.7	94,510	USA	NAM	5*
Sky Airline	H2	87.6	30,450	Chile	LAM	5*
Jet2.com	LS	87.5	54,190	UK	EMEA	5*

Other UK Airlines & Airports:

Airline/Airport	Code	Annual OTP	Operations	Country	Sub region	Star rating
Monarch Airlines	ZB	84.5	37,311	UK	EMEA	4*
British Airways	BA	78.4	364,428	UK	EMEA	3*
Virgin Atlantic	VS	78.3	22,081	UK	EMEA	3*
Easyjet	U2	75.1	519,617	UK	EMEA	3*
Liverpool	LPL	86.7	35,392	UK	EMEA	5*
Kirkwall	KOI	84.1	11,435	UK	EMEA	4*
Norwich	NWI	82.7	9,744	UK	EMEA	4*
Belfast George Best City Apt	BHD	80	37,586	UK	EMEA	3*
Bristol (GB) 00	BRS	79.7	60,948	UK	EMEA	3*
Belfast International Apt	BFS	78.6	39,819	UK	EMEA	3*
Aberdeen (GB)	ABZ	77.9	47,170	UK	EMEA	3*
London City Apt	LCY	76.5	80,031	UK	EMEA	3*
Isle of Man	IOM	75.9	15,746	UK	EMEA	2*
London Heathrow Apt	LHR	75.2	477,776	UK	EMEA	2*
Exeter (GB) 00	EXT	74.9	12,598	UK	EMEA	2*
Inverness	INV	74	12,136	UK	EMEA	2*
Leeds Bradford	LBA	73.4	33,945	UK	EMEA	2*
Nottingham East Midlands Airport	EMA	72	32,998	UK	EMEA	2*
Glasgow International Airport	GLA	70.3	86,512	UK	EMEA	2*
Edinburgh	EDI	69.2	114,902	UK	EMEA	2*
Manchester (GB)	MAN	63	186,093	UK	EMEA	1*
London Gatwick Apt	LGW	61.9	274,147	UK	EMEA	1*

* Based on 12 months of rolling OTP data

-ENDS-
View the full ratings from OAG’s On-time Performance Star Ratings, October 2017, with a breakdown of 1-5 stars for airlines and airports here.

Notes to editors:

About OAG’s On-time Performance Star Ratings
OAG’s On-time Performance Star ratings is the global 5-star accreditation programme that
recognises exceptional and consistent OTP (on-time performance) across all airports and
airlines.

The 5-star OTP ratings will give all airlines and airports the opportunity to showcase and
promote their punctuality to differentiate themselves against their competitors.

How is it measured?
Airlines: On-time is defined as arrivals that take place strictly less than 15 minutes after
scheduled arrival time.

Airports: On-time is defined as departures and arrivals that take place strictly less than 15
minutes after scheduled departure/arrival time.

How are the stars awarded?
The Star Ratings range from one to five stars. Airlines and airports with the best OTP, for
example, the top 10%, receive five stars. The awards are then distributed, across all airlines with the poorest performers receiving one star.

Criteria for qualification of star rating
• Airlines and Airports must have a minimum of 600 operations per month.
• OAG must process flight status information for no less than 80% of scheduled flights in a 12-month period
• Data must be available for each month.

About OAG
OAG is the leading global provider of digital flight information and provides accurate, timely and actionable information and applications across the travel sector to the world’s airlines, airports, government agencies, aircraft manufacturers, consultancies and travel related companies.

OAG has the world’s largest network of air travel data, including the definitive schedules database of more than 900 airlines and over 4,000 airports. With the most extensive flight status information database in the market, OAG handles more than 54 million records of flight status updates per year, processes 1.4 billion requests and continues to deliver in excess of 35 million dynamic flight status updates daily.

For more information, visit: www.oag.com and follow us on Twitter @OAG Aviation.

Media contacts:
Emma Jefferies / Joe Hawke
0118 909 0909 / oag@berkeley.global

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