Website terms

TERMS OF USE FOR WEBSITE

Last updated: 09 April 2025

OAG Aviation Worldwide Limited welcomes you to Our website https://www.oag.com/ (the “Website”). 

1.    Who We are and how to contact Us

This Website, along with services and products offered on or through the Website (the “Services”), is owned or licensed and operated by OAG Aviation Worldwide Limited, a private limited company incorporated and registered in England & Wales with company number 08434134. F
When We speak of “OAG,” “We,” “Us,” and “Our,” We mean OAG Aviation Worldwide Limited and its affiliates. You can find Our details, including correspondence addresses, on the ‘Office Locations’ page.

To contact Us, or if you have any questions in regard to these Terms, please reach out to Our Customer Support Team by completing the ‘Contact Us’ form on Our Website or please write to Us at: ContactUs@oag.com and We will make all reasonably commercial endeavours to reply within a reasonable timeframe.

2.    By using Our Website, you accept these Terms of Use

Your access and use of the Website are governed by and subject to the following Terms of Use for the Website (the “Terms”). By using Our Website, you are confirming that you have read, understood and agreed to these Terms. 
If you do not agree to these Terms, please do not access or use the Website.

3.    There are other terms that may apply to you

3.1.    These Terms refer to the following additional terms, which also apply to your use of Our Website:

• Our Privacy Notice, which explains how We collect, use and store your personal data..

3.2.    Our specific Services may have different terms and conditions, including, without limitation the Terms for Online Sales (the “Online Terms”). You will be clearly notified of these terms when submitting your order, or before accessing or using the Services. The Online Terms and/or any written agreement between Us and Our customer will apply either in place of or in addition to these Terms, as appropriate.

4.    We may make changes to Our Website & these Terms

4.1.    We may update and change Our Website from time to time to reflect changes to Our Services, Our users' needs and Our business priorities.

4.2.    We do not guarantee that Our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Website for technical, business and operational reasons.

4.3.    We may amend these Terms from time to time at Our discretion without prior notice to you. Every time you wish to use Our Website, please check these Terms to ensure you understand the terms that apply at that time. We will update the date at the top when We make any changes to these Terms. By accessing and using the Website after a new version of the Terms has been posted, you agree to the Terms of such new version.

5.    You must keep your account details safe

5.1.    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2.    We have the right to disable any user identification code or password, whether chosen by you or allocated by Us, at any time, if in Our reasonable opinion you have failed to comply with any of the provisions of these Terms. 

5.3.    If you know or suspect that anyone other than you, know of your user identification code or password, you must promptly notify Us at ContactUs@oag.com.

6.    How you may use material on Our Website

6.1.    We are the owner or the licensee of all intellectual property rights on Our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2.    Website content, including, but not limited to, text, images, videos, audio, graphics, design, blog posts, chat, community, feedback section, analysis, reports, white papers, product reviews and descriptions, contributions, downloads, user-generated content, and metadata (collectively, “Website content”), is prepared for the primary purpose of providing information about OAG and its commercial activities. 

6.3.    The Website, along with Website content is for your personal, non-commercial use only, unless you obtain a license for commercial purposes from Us or Our licensors.

6.4.    You may share, distribute or republish any content of Our Website on social media platforms and/or blogs, provided the Data is not manipulated and is shared in its entirety and  Our status (and that of any identified contributors) as the authors of content on Our Website must always be acknowledged. 

6.5.    You must not modify the paper or digital copies of any materials (such as datasheets, Market Analyses, Airport Frequency and Statistics, and FAQs) you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics, where authorised by Us to do so, separately from any accompanying text.

6.6.    If you print off, copy, download, share or repost any part of Our Website in breach of these Terms, your right to use Our Website will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms).

6.7.    We grant you a limited, revocable, non-transferable, non-sublicensable, non-exclusive right to access and use the Website and Website content, provided that you agree: 

• Not to use it for any illegal or unlawful activities.
• Not to use in any way that breaches any applicable local, national or international law or regulation.
• Not to harm or damage Our business or bring Us into disrepute.
• Not to reproduce, duplicate, copy (except for personal, non-commercial use), or resell any part of the Website or Website content.
• Not attempt to gain unauthorised access to Our Website, the server on which Our Website is stored or any server, computer or database connected to Our Website, or any other equipment or network connected with Our Website.
• Not to attack Our Website or connected networks, including via denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
• Not interfere with, damage or disrupt any software used in the provision of Our Website or any equipment or network or software owned or used by any third party on which this Website relies in any way.
• Not to introduce viruses, trojans, worms, logic bombs, or other malicious or harmful technology.
• Not to reverse-engineer, decompile, or disassemble any part of the Website.
• Not to disseminate unauthorized promotional material, advertising, or “spam”.
•  Not to interfere with other users’ use of the Website.
• Not to impersonate any person or entity or misrepresent your affiliation with any person or entity.

For the avoidance of doubt, the above list of prohibitions is illustrative and not exhaustive. We reserve the right to take any technical or legal action to detect and restrict illegal activity on the Website.

7.    Prohibited use of Our material and contents of Our Website

7.1.     Automated Access and Scraping: 

You may not use any automated tools, included but not limited to bots, crawlers, spiders, or scraper to access, extract, copy, or collect data from Our Website without our explicit written consent.  

7.2.    Artificial Intelligence (“Generative AI”) and Training Machine Learning Restrictions: 

1. You are strictly prohibited from using any content, data, images, text, or other materials from Our Website for the purpose of training, developing, or enhancing Generative AI systems, software, tools or technologies, including natural language processing and deep learning algorithms or machine learning models, or similar technologies, whether for commercial, research, or personal use.

7.3.    Data Integrity & Contextual Use:

1. Our data, content, or analysis may not be reorganized, taken out of context, manipulated in part or in its entirety, reformatted or reverse engineered without explicit written permission from Us.
2. attempt to misrepresent, distort, or modify Our Data to create misleading conclusions or alternative interpretations is strictly prohibited.

7.4.    Unauthorized Reproduction & Redistribution: No content from Our Website may be copied, distributed, republished, or otherwise exploited for commercial or non-commercial purposes without Our prior written permission.

7.5.    In accordance with the provisions of clauses 15.1 to 15.3, We reserve the right to take legal action against individuals or entities that violate the terms of clauses 7.1 to 7.4, including but not limited to pursuing damages, blocking access, and reporting violations to relevant regulatory bodies.

8.    Uploading content to Our Website 

8.1.    Whenever you use a feature that allows you to create, upload or share content (such as reviews, comments and other content, including text, photographs, graphics, video, or audio) (collectively "Contribution") directly on Our Website, you agree, by submitting the Contribution, to grant Us a perpetual, worldwide, non-exclusive, royalty free, irrevocable, and sub-licensable licence to use, copy, reproduce, broadcast, transmit, display, modify, adapt, publish, translate, distribute, perform and make available to the public your Contribution. This license extends to all forms, whether print or electronic, for the full term of any rights that may exist in the Contribution. If you do not wish to grant Us these rights, you should not submit any Contribution to the Website.

8.2.    You represent and warrant that the Contribution: 

• is your own original work or you have a licence from the author/s or copyright owner/s of the work granting Us use of the work on the terms of the foregoing licence granted by you;
• is considered non-confidential;
• is not defamatory and does not constitute trade libel, product disparagement, or unlawful threats or harassment;
• is not false, inaccurate, or misleading;
•  does not infringe any copyright, trademark, or other intellectual property rights of any person or organisation; 
• does not violate any law or regulation (including, without limitation, those governing export control, unfair competition, or false advertising); 
• does not contain any material that is defamatory of any person;
• does not contain any material that is obscene, offensive, abusive or hateful;
• does not promote sexually explicit material;
• does not promote violence or encourage activities that could endanger the safety or well-being of others;
• does not promote discrimination of the basis of race, colour, nationality, citizenship, origin, religion, sex, gender identity, sexual orientation, age, marital status, disability or any other characteristic protected by applicable law;
• does not contain viruses, Trojan horses, time bombs, worms, cancelbots, or other harmful programming routines that may damage or interfere with the operation of any system, or unlawfully intercept any data or personal information.

8.3.    We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to Our Website violates their intellectual property rights or their right to privacy.

8.4.    We have the right to remove any posting you make on Our Website if We believe, in Our sole discretion, that any Contribution is inaccurate, was posted without authorisation, or otherwise does or may violate these Terms.

8.5.    We are at no obligation to store, retain, publish or make available any Contribution uploaded by you and that you shall be responsible for creating backups of your own Contribution.

8.6.    If you provide Us with any suggestions, comments, improvements, ideas, or other feedback ("Feedback"), you irrevocably assign to Us all intellectual property rights in that Feedback without compensation. You acknowledge that We may use, share, or redistribute the Feedback for any purpose, in any manner, and without any obligation to keep it confidential. Additionally, We are under no obligation to review or act on the Feedback.

9.    We are not responsible for websites We link to:

9.1.    Where Our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Us of those linked websites or information you may obtain from them. 
9.2.    These third-party sites may have their own terms and conditions, privacy policies, user guides, and business practices, which differ from Ours. Your use of these third-party sites is governed by their respective terms. We recommend that you review the applicable terms and policies of any third-party sites you visit.
9.3.    We have no control over the contents of those sites or resources.

10.    User-generated content is not approved by Us

Our Website may include information and materials uploaded by other users. This information and these materials have not been verified or approved by Us. The views expressed by other users on Our Website do not represent Our views or values.

11.    Do not rely on information on this Website

11.1.    The Website content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Website.

11.2.    Although We make reasonable efforts to update the information on Our Website, We make no representations, warranties or guarantees, whether express or implied, that the content on Our Website is accurate, free from errors, complete, up to date or secure.

12.    We are not responsible for viruses

12.1.    We do not guarantee that Our Website will be secure or free from bugs or viruses.

12.2.    You are responsible for configuring your information technology, computer programs and platform to access Our Website. You should use your own virus protection software.

13.    Disclaimers on External Analysis and Rankings 

13.1.    We take no responsibility for any rankings, analysis, or conclusions created by third parties that were not originally produced by Us. Any interpretations, modifications, or alternative presentations of Our Data by external sources are not endorsed by Us and should not be attributed to Us.

14.    Our responsibility for loss or damage suffered by you

14.1.    The Website content and any information We provide to you are provided “as is” and “as available”. Except as expressly set out in these Terms all warranties, representations, terms, conditions or undertakings whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose) are, to the fullest extent permitted by law, hereby excluded.

14.2.    You assume all risk for using Website, and for any results you obtain or liability you incur as a result of such use. This includes any information you obtain from the Website, and any consequences for failing to access the Website on any occasion. 

14.3.    In no event will We, together with Our subsidiaries, parent corporation and affiliates, and all of their respective officers, directors, owners, employees, agents, licensors, representatives, licensors and suppliers (collectively, Our Parties) be liable to you or any third party for, including but not limited to, any direct, special, punitive, indirect, incidental or consequential damages and/or losses resulting from loss of use, data, profits, whether in an action of contract, negligence or other tortious action not excluded by law, arising out of or in connection with:

• access or use of, or inability to access or use the Website, or
• use of or reliance on any Website content displayed on Our Website; or
• the use or performance of software, data, provision of or failure to provide information under the Website. 

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings or business;
• loss of business opportunity, goodwill or reputation; 
• lost or wasted management time or the lost time of other employees;
• loss of use of or destruction of your data (We recommend that you take reasonable measures to back-up your data); or
• any indirect or consequential loss or damage.

14.4.    We do not exclude or limit in any way Our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our Parties and for fraud or fraudulent misrepresentation.

15.    Your liability to Us

15.1.    You hereby agree to indemnify, defend and hold Us and Our Parties harmless from and against any and all liability, losses, expenses, damages and costs (including attorneys’ fees), incurred by Us or Our Parties in connection with any claim arising out of your use of the Website, any use or alleged use of your accounts or your passwords by any person, whether or not authorized by you, the Contribution you submit, post, transmit or make available through the Website, your violation of these Terms, your connection to the Website, or your violation of the rights of any other person or entity.

15.2.    We reserve the right to assume, at Our sole expense, the exclusive defence and control of any claim, action or other matter for which you are required to indemnify Us, and all negotiations for settlement or compromise thereof, and you agree to fully cooperate with Us in the defence of any such claim, action, settlement or compromise negotiations, as requested by Us.

15.3.    You indemnify Us against all legal fees, damages and other expenses that may be incurred by Us as a result of any breach by you of the warranty in clause 8.2.

16.    How We may use your personal information

We will only use your personal information as set out in Our Privacy Notice and Cookie Notice. 

17.    Which country's laws apply to any disputes

These Terms shall be governed in accordance with the laws of England and Wales, and it is agreed that the English and Welsh courts shall have non-exclusive jurisdiction. Nothing in this clause will prevent Us from applying for and obtaining injunctive relief or enforcement of any order of an English and Welsh court in any other country or jurisdiction.

18.    We may transfer this agreement to someone else

You agree that We may automatically, and without notice, assign these Terms, in whole or in part, to a third party, in Our sole discretion, in connection with a merger, acquisition, reorganization or sale of substantially all of Our assets, in whole or in part.

19.    General provisions

19.1.    If any provision (or part of any provision) of these Terms is found to be unenforceable, illegal, or invalid for any reason, this will not affect the enforceability, legality, or validity of the remaining provisions. The unenforceable, illegal, or invalid provision will be deemed rewritten or removed to the extent necessary to preserve its original intent while ensuring it is enforceable, legal, and valid.

19.2.    You acknowledge that your unauthorised use of Our Website may result in irreparable damage and injury to OAG and/or its affiliates or licensors for which money damages would be inadequate. Consequently, in the event of such unauthorised use, We and Our affiliates and/or licensors (as applicable) shall have the right, in addition to any other legal remedies available, to seek an immediate injunction against you.

19.3.    No delay, neglect or forbearance on Our part in enforcing any provision of these Terms will be deemed to be a waiver or in any way prejudice any of Our rights.

19.4.    These Terms contain the entire agreement and understanding between Us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of Our Website.

19.5.    You agree that nothing in these Terms confers or purports to confer on any person who is not a party to these Terms any beneficial rights, or any other right, to enforce any term or provision of these Terms.

20.    Supplemental terms for Americas and Caribbean

20.1.    Where you are resident in the Americas or the Caribbean the following additional clauses and/or variations to the above terms shall apply to your use of the Website:

20.2.    Your responsibilities: in addition to the provisions of clause 6, you agree that you will comply with United States law regarding the transmission of technical data exported from the United States.

20.3.    Disclaimers of warranties: Clauses 10, 11 and 12.1 shall be replaced with: THE WEBSITE AND WEBSITE CONTENT ARE MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION, PROMISE OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, OR ANY GUARANTY OR ASSURANCE THE WEBSITE AND WEBSITE CONTENT WILL BE AVAILABLE FOR USE, OR UNINTERRUPTED OR ERROR FREE, OR THAT ALL PRODUCTS, FEATURES, FUNCTIONS OR OPERATIONS WILL BE AVAILABLE OR PERFORM AS DESCRIBED OR THAT ANY ERRORS WILL BE CORRECTED. IN ADDITION, ANY MATERIAL THAT YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH OUR WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY POTENTIAL DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR DOWNLOAD OF ANY SUCH MATERIAL. Without limiting the foregoing, We are not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the Website and Website content. As between you and Us, you are assuming the entire risk as to the quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, security, and validity of any and all features and functions of the Website, including, without limitation, postings and materials associated with your use of the Website. Under no circumstances shall We or Our Parties, be liable for any loss or damage caused by your reliance on information obtained through the Website. It is your responsibility to evaluate the information, opinion, advice, or other content available through the Website.

20.4.    Limitation of liability: Clauses 11.3 shall be replaced with: IN NO EVENT SHALL WE AND OUR PARTIES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY, UNDER ANY THEORY, INCLUDING NEGLIGENCE, FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, ACTUAL, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST INCOME, REVENUE OR PROFITS, LOST OR DAMAGED DATA, OR OTHER COMMERCIAL OR ECONOMIC LOSS, THAT RESULT FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE. BY USING THE WEBSITE, YOU AGREE THAT THIS LIMITATION WILL APPLY TO ANY MERCHANDISE, SERVICES, AND CONTENT THAT MAY BE AVAILABLE THROUGH SUCH WEBSITE. IN THE EVENT THAT APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR DAMAGES, YOU AGREE THAT IN NO EVENT SHALL THE TOTAL OUR LIABILITY OR THAT OF OUR PARTIES, TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION OF ANY KIND EXCEED ONE HUNDRED DOLLARS ($100). Notwithstanding any claim that a sole or exclusive remedy which is provided in these Terms may or does fail of its essential purpose, you specifically acknowledge and agree that your sole and exclusive remedy for any loss or damage shall be to have Us, upon written notice from you, attempt to repair, correct or replace any deficient Website and, if repair, correction or replacement is not reasonably commercially practicable for Us, in Our sole discretion, to refund any monies actually paid by you for the Website involved and to terminate and discontinue your use of the Website.

20.5.    Choice of law and forum: Clause 15 shall be replaced with: The formation, construction, and interpretation of these Terms shall be controlled by the laws of the State of New York, giving no effect to conflict of law’s provisions. The U.N. Convention of Contracts for the International Sale of Goods is expressly excluded from any interpretation of these Terms. Any dispute relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts in, New York, U.S.A., and the parties agree to submit to the personal and exclusive jurisdiction of these courts.

20.6.    Statute of limitations: you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.