Real-Time Dynamic Schedule A Tool Case Study | OAG

Ctrip to receive schedules changes before its competitors

Luton, UK, 18 September 2014: China’s largest online travel agency, Ctrip, has signed a deal to take OAG’s groundbreaking Dynamic Schedules product for the next three years, allowing Ctrip to receive schedules changes before its competitors.

OAG’s Dynamic Schedules tool is the only product in the marketplace to deliver real-time updates to flight schedules from global carriers in one data feed. Validated by OAG’s database of more than 900 airlines and 4,000 airports, the product delivers airline schedules changes as soon as they happen, directly to partner airlines, global reservation systems, travel portals, travel agents and travel management companies. Updates are delivered in a choice of XML or SSM/ASM data feed formats for instant synchronisation with the customer’s own system.

Phil Callow, chief executive, OAG, says: “OAG is the only supplier of this service. Ctrip began using Dynamic Schedules this month and has already started to see how the product leads to major competitive advantages including lower processing costs, fewer passenger re-bookings and better customer service. In July this year alone, for example, more than 86,000 schedules changes were supplied to OAG over a 24-hour period.

“Airlines have to react quickly to market demand. Passengers need to be re-booked or re-ticketed, system and online displays need to be updated, and sales agents need to know the new information.”

A Ctrip senior spokesperson says: “We are very pleased to finalise this agreement with OAG and are confident that this service will allow us to be more competitive and efficient in order to better service our customers.”

As China's leading travel service enterprise, Ctrip provides over 141m registered members with comprehensive services, including mobile applications, hotel reservations, flight ticketing, package tours, corporate travel management and train ticketing. All are integrated with online and offline resources for a complete travel service chain.


Notes to editors:

About OAG

OAG is an air travel intelligence company that provides accurate, timely and actionable information and applications to the world’s airlines, airports, government agencies and travel-related service operators. OAG has the world’s largest network of air travel data including its definitive schedules database of more than 900 airlines and over 4,000 airports. OAG’s FlightView brand has the most extensive flight status database in the market which delivers 25 million flight status updates delivered daily and processes 1.4m requests. For more information, visit: and follow us on Twitter @OAG Aviation.

About Ctrip International Ltd, founded in 1999, is headquartered in Shanghai, China. The company has 17 branch offices in Beijing, Guangzhou, Shenzhen and other major cities throughout China, and it currently employs more than 23,000 people. In 2010, Ctrip invested in Taiwan ezTravel and Hong Kong Wing On Travel, expanding its service scope to include Taiwan, Hong Kong and Macau, in addition to over 60,000 destinations and attractions throughout mainland China. In 2014, Ctrip invested in ToursForFun, expanding its reach to North America.

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Amber Lynum
Corporate Ink for OAG