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How Airports Can Capitalise

OAG recently surveyed more than 2,300 U.S. travellers to learn what changes or additional airport services they want – and would pay a premium for – to improve their travel experience. This report investigates:

  • The most important investments airport managers can make
  • What information travellers want most from airlines and airports
  • Which services travellers will pay a premium for

We uncover 3 important lessons for airport managers to help distinguish their airports from nearby competitors, earn loyalty from regular travellers and capture additional revenue and profits from commercial and concession operations.