The South Korean capital’s airport has overcome numerous difficulties in its five-year history to capture a clutch of coveted titles. Colin Ellson finds out why Birthday gifts come no bigger or more welcome than those unwrapped by Incheon International Airport close to its fifth anniversary in March. It was not only voted Best Airport Worldwide in the 2005 Airport Service Excellence Awards, but also best in Asia/Pacific, best serving over 25 million passengers a year, and the most improved airport. Not that coming away from the ceremony in Abu Dhabi, conducted by the International Air Transport Association and Airport Council International, laden with accolades was entirely unexpected. Despite getting off to a controversial start in 2001, facing up to the effects of 9/11, the Iraq War, SARS, Korea’s economic woes and spiralling oil prices, Incheon has always punched above its weight. Classified as a mid-size gateway with a passenger volume of less than 25 million a year until recently upgraded, Incheon (IIAC) was nevertheless ranked fourth in the world in its first year, sixth in 2002, fourth again in 2003 and second in 2004. Says IIAC president and CEO Jaehee Lee: "Receiving top honours so close to Incheon International’s fifth anniversary is a truly meaningful event, and is the culmination of efforts not just by IIAC but also everyone in our airport’s operations."
By which he means Korea’s Ministry of Construction and Transportation, various government agencies and the airlines, who have worked together to improve service levels beyond recognition; earn the airport the status of being the only one in Asia to achieve Category IIIb –allowing aircraft to take off safely and land in the poorest of visibility –and make a profit. To consolidate its position and attract more carriers, the airport halved landing fees for newcomers and those establishing new routes in 2004. Aiming thus to secure a further 20 airlines and 77 destinations by 2010, in the past two years it has seen the former rise from 51 to 59, and the latter from 119 in 39 countries to 140 in over 40.
There are also major plans for further development, with 40 facilities under construction, the next stage alone costing US$4.8 billion. The project began with the levelling of the ground for the concourse apron, which will be followed by a third runway, an unmanned intra-airport transport system, and a second International Business Centre with hotels and leisure amenities, while work on the steel framework for a new passenger terminal is due to begin this year.
Meanwhile, the recent opening of a free trade zone in the cargo terminal area is expected to boost Seoul’s position as one of the leading transport hubs in the region.
Incheon is also pioneering a system for revamping immigration and customs, including advance notification of passenger information, exempting Korean passengers from filling out forms. And an advanced biometric passport, containing fingerprints and other physical characteristics, allowing airport scanners and face-recognition cameras to verify identity, is also in the pipeline, enhancing security and speeding passenger throughput.
Based on figures released for January, this will be a facility worth its salt: more than 78,000 passengers a day were processed, which equates to around 28 million a year, a theoretical increase of 8.4% over 2005.
All of which could mean Incheon International needing room for further awards in its trophy cabinet in 2007. At-a-glance guide Location: 50km (31 miles) west of the city centre on Yeongjono island in the Yellow Sea, linked to the mainland by Freeway 130 Transport links: bus services to the City Air Terminal (every 10-15 minutes, with a journey time of around 65 minutes), and to the main hotels (every 20-30 minutes, journey time 80 minutes), cost 12,000 won (US$10.30). Also bus services to Gimpo airport. Taxis take around one hour and cost approximately 36,000 won (US$31). Jumbo taxis, seating up to nine passengers, are a cheaper option. A high-speed rail link to Gimpo airport is due for completion by the end of next year, with an extension to Seoul station by 2008 Annual passenger throughput: 28 million (forecast for 2006) Minimum connecting time: 40 minutes (domestic) to 70 minutes (international) Executive lounges: all the major airlines provide lounge access to premium passengers and frequent flyer programme members Facilities: two terminals; two business centres (Diners Cub and Paradise Business Centre); medical centre, pharmacy; Internet access; mobile phone hire; courier service; massage; prayer room; left luggage and lost property office; children’s room, full range of duty- and tax-free outlets, featuring designer names such as Boss, Burberry, Bvlgari, Cartier, Chanel, Dunhill, Fendi, Hermes, Max Mara and Versace; also sports wear and golf equipment, electronics, CDs, toys, custom jewellery and accessories, traditional Korean craftwork; various food and beverage outlets, from Asian to Western food courts, snacks to cocktails Banks/cashpoints: eight foreign exchange booths Airport hotels: Air Garden transit hotel, Hyatt Regency, Best Western, New Airport, Queen, Sky Car rental desks: Avis, Hertz, Kumho Website: www.airport.or.kr
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