Key Features

• PASNGR traditionally integrates with an Airline’s reservation system and enables the automatic identification and immediate notification of passengers affected by schedule changes.
• PASNGR integrates back into a reservations system, updating PNR remarks and performing queue deletes, where appropriate.
• PASNGR can integrate with multiple databases – frequent flier, CRM or virtually any other data source to provide highly targeted, personalised, cost-effective marketing communications.
• Multi-channel communications – email, SMS, print, fax, voice
• Multi-language capability
• Automated processing of customer responses
• Cascading delivery channels
• Non-delivery recovery

Key Benefits

Achieve significant costs savings through:

• Reallocation/reduction of Internal call centre resource
• Reducing telecommunication costs

Drastically improve customer service through sending:

• Personalised, targeted, multi-language communications
• “Extra mile” notifications (strikes, bad weather, etc.)

Improve operations

Enables effective compliance with EU Legislation 261

• Avoid unnecessary compensation payouts.

PASNGR makes communicating with your customers easy, efficient and cost-effective. You can replace the time-consuming process of manual notification with a robust automated solution that will improve customer service, streamline call centre operations and will help you manage the potential impact of EU Legislation 261.